Some frequently asked questions we get.

How do I start?2022-01-13T14:27:52+00:00

Simply order your kit and we will ship it to you right away. Complete the skin swab by following the simple instructions that are provided in the microbiome collection kit. Download the Skin Trust Club app and activate your kit. It’s as simple as that!

How do I collect my sample?2021-12-06T11:02:45+00:00

Once you have received your kit and activated it, the next step is to collect your sample. Watch our video on how to collect your sample.

How do I activate my kit?2021-12-06T11:01:32+00:00

Once you have received your kit the first step is to activate it. Watch our video on how to activate your kit.

How to contact support?2022-01-13T14:29:10+00:00

Please use the chat option in the bottom right of the screen and if that is not available you can always use the contact form located here.

Lost Your Password?2021-06-21T10:57:12+01:00

If you have forgotten your password you can reset it at anytime by visting this link here.

When do I receive my Skin Microbiome report2021-05-26T10:01:04+01:00

When we receive your microbiome kit into our labs, it can typically take 25-30 days to process your results in full. We have a few steps to do in order to get all the correct information collected for your report. We purify your sample, we amplify the sample, our scientists analyse the sample using state of the art techniques and then we present the findings on a report that currently can be accessed directly from your iOS device at anytime.

Where do I download the app?2021-08-25T12:07:50+01:00

Download the Skin Trust Club app for iOS and Android here.

No Waffle! What is the Skin Trust Club?2021-03-10T15:20:11+00:00

Skin Trust Club is a skin microbiome swab test with a skin health tracking app that helps you create the perfect skincare routine.

What is the skin swab?2021-03-10T15:22:38+00:00

We will send you a simple kit for swabbing the surface of your cheek. You send this swab back to our labs and we map your skin microbiome. Download the app and sync it to your test kit and receive insights and skincare recommendations.

What information will I receive?2021-02-25T14:00:15+00:00

We will deliver key insights about your unique skin microbiome including suggestions on what products may be more beneficial for your skin type.

And the skincare routine?2021-04-22T19:15:15+01:00

We will suggest cruelty-free products that will work with your unique skin type and can be beneficial to your skin microbiome. These suggestions can be taken as the addition to your existing routine. These suggestions can also be used as a new routine if you wish to try something new.

Disclaimer: Users to seek a doctor’s advice in addition to using this app and before making any medical decisions. SKIN TRUST CLUB services provided have not been reviewed by the European Medicines Agency. SKIN TRUST CLUB services allow users to access genome sequencing to understand the unique characteristics of their skin and identify skincare products and routines that suit their unique skin microbiome. SKIN TRUST CLUB services are not intended to diagnose, treat, cure or prevent any disease. SKIN TRUST CLUB services should not be used to make medical decisions.

The information provided in SKIN TRUST CLUB services is not intended to substitute for such consultations with your healthcare practitioner nor medical advice specific to a skin condition.

SKIN TRUST CLUB disclaim any liability arising out of your use of SKIN TRUST CLUB services or for any adverse outcome from your use of the information provided by SKIN TRUST CLUB services for any reason, including but not limited to any misunderstanding or misinterpretation of the information provided through SKIN TRUST CLUB services.

What is a wetting solution?2021-04-22T19:13:30+01:00

This is just de-ionised water, nothing more.


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