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FAQs

How do I start?

By admin|2022-01-13T14:27:52+00:00January 1st, 2022|

Simply order your kit and we will ship it to you right ...

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How do I collect my sample?

By admin|2021-12-06T11:02:45+00:00December 6th, 2021|

Once you have received your kit and activated it, the next step ...

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How do I activate my kit?

By admin|2021-12-06T11:01:32+00:00December 6th, 2021|

Once you have received your kit the first step is to activate ...

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How to contact support?

By admin|2022-01-13T14:29:10+00:00June 21st, 2021|

Please use the chat option in the bottom right of the screen ...

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Lost Your Password?

By admin|2021-06-21T10:57:12+01:00June 20th, 2021|

If you have forgotten your password you can reset it at anytime ...

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When do I receive my Skin Microbiome report

By admin|2021-05-26T10:01:04+01:00May 16th, 2021|

When we receive your microbiome kit into our labs, it can typically ...

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Where do I download the app?

By admin|2021-08-25T12:07:50+01:00April 20th, 2021|

Download the Skin Trust Club app for iOS and Android here.

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No Waffle! What is the Skin Trust Club?

By admin|2021-03-10T15:20:11+00:00February 25th, 2021|

Skin Trust Club is a skin microbiome swab test with a skin ...

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What is the skin swab?

By admin|2021-03-10T15:22:38+00:00February 25th, 2021|

We will send you a simple kit for swabbing the surface of ...

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What information will I receive?

By admin|2021-02-25T14:00:15+00:00February 25th, 2021|

We will deliver key insights about your unique skin microbiome including suggestions ...

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